Privacy Policy

Last updated: February 23, 2026

ARIA — AI-Powered Real Estate Intelligent Assistant

1. Introduction

ARIA ("we," "our," or "the App") is an AI-powered real estate CRM platform developed for real estate agents, teams, and brokerages. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile and web application.

2. Information We Collect

We may collect the following categories of information:

• Account Information: Name, email address, phone number, brokerage affiliation, and profile photo provided during sign-up via Google Sign-In.
• Transaction Data: Property listings, client contacts, deal pipeline stages, closing milestones, commission records, and compliance checklists you create within the App.
• Communication Data: Emails (via Gmail integration), chat messages, and call logs (via Twilio VoIP integration for Pro+ subscribers).
• Location Data: Approximate location when using the MLS Map Search feature to display nearby listings (only when you grant permission).
• Camera & Photo Library: Photos captured or selected for listing images, document uploads, or property enhancement features (only when you grant permission).
• Usage Data: App interactions, feature usage patterns, error logs, and device information for analytics and troubleshooting.
• Payment Information: Subscription billing is processed through Stripe. We do not store your credit card details directly — Stripe handles all payment data securely.

3. How We Use Your Information

• Provide, maintain, and improve the App's features and services
• Process transactions and manage your subscription
• Facilitate communication through Gmail, chat, and VoIP calling
• Generate AI-powered insights, CMA reports, marketing content, and listing presentations via Google Gemini
• Sync MLS data through Bridge Interactive for property searches
• Send push notifications for new leads, transaction updates, and important alerts
• Ensure compliance with real estate regulations
• Respond to support requests and provide customer service

4. Google Workspace Integration

ARIA integrates with Google Workspace services (Gmail, Google Calendar, Google Drive, Google Docs) as part of your subscription. When you connect your Google account:

• We access your Gmail inbox to display, compose, send, and manage emails within the App
• We read and write events on your Google Calendar to surface showings, appointments, and follow-ups
• We store documents in your Google Drive (in an "ARIA Templates" folder) using file-scoped access — we only access files ARIA creates or that you open with ARIA, never your entire Drive
• We create and auto-fill Google Docs templates for real estate transactions
• Your Google credentials are managed through Google's OAuth 2.0 and are never stored on our servers

ARIA's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We do not use Google user data for advertising, and we do not use it to train generalized or non-personalized AI/ML models.

5. Data Sharing & Third Parties

We do not sell your personal information. We may share data with:

• Firebase (Google): Authentication, database, cloud functions, push notifications, and file storage
• Stripe: Payment processing and subscription management
• Twilio: VoIP calling, call recording, and phone number provisioning (Pro+ subscribers)
• Google APIs: Gemini AI, Gmail, Drive, Docs, and Maps services
• Bridge Interactive: MLS property data synchronization
• Mapbox: Map rendering and geolocation services

SMS / mobile opt-in data: We do not share, sell, or rent your mobile phone number or text-messaging opt-in information to any third parties or affiliates for their own marketing or promotional purposes. Phone numbers are used only to deliver the messages you opted in to receive, and are shared with our messaging carrier (Twilio) solely to transmit those messages on your agent's behalf.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us.

7. Data Security

We implement industry-standard security measures including:

• Firebase Authentication with Google Sign-In
• Firestore security rules scoping data access to authenticated users and their own records
• Server-side Cloud Functions for sensitive operations (payment processing, Twilio credentials)
• HTTPS encryption for all data in transit

8. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access, correct, or delete your personal data
• Opt out of certain data collection (e.g., location, notifications)
• Export your data in a portable format
• Withdraw consent for optional features

9. Children's Privacy

ARIA is not intended for use by individuals under 18. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes through the App or via email. Continued use after changes constitutes acceptance.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

privacy@getaria.ai